Mustard Sevilla heel

You can manage your exchange or return info@defloresyfloreros.com or at the phone +34 675 90 59 27

INSTRUCTIONS FOR EXCHANGES AND RETURNS

What is the maximum period for exchanges and returns?
The maximum period to exchange or return your purchase is 15 days from the date of purchase.

What are the requirements for exchanges and returns?
Do not exceed the maximum period of 15 days from the date of receipt. Due to the Christmas campaign, we extend the period for changes and returns; purchases made from the end of November are extended until early January (all of this will be indicated as the date approaches).

The product must be returned with the box and its contents in perfect condition. If the shoe box is used as the shipping box and suffers damage for this reason, the cost of the box will be deducted from the return amount. Custom order items do not allow changes or returns.

All returns made from the national territory (except the Canary Islands, Ceuta, and Melilla) must be collected by our transport agency.

The shipping cost under these conditions is €9 for the customer.

In the case of the Canary Islands, Ceuta, Melilla, and abroad, the customer will be responsible for the return.

How can I make a return? You must send us an email requesting it at info@defloresyfloreros.
Customer service will help you manage it.

How can I make an exchange and what does it cost? You must send us an email requesting it at info@defloresyfloreros.
Customer service will help you manage it.
It is very simple, as the pickup is done at the same time as the delivery.
In the case of items without discount, the exchange is FREE and if there is a discount, the cost is €6 for the customer.

When and how will I receive the amount of my return? You will receive the amount through the same payment method used in your purchase within an estimated maximum time of 15 days from the confirmation of acceptance of the return, depending on your bank.
Once an exchange has been made, can I return the new item?
Yes, within 15 days from the date of receipt of the new item.

Which items do not allow changes or returns?
Special items do not allow changes or returns.

Can I return or exchange a pre-order item? What is the deadline?
Pre-order purchases allow changes or returns. The period is 15 days from when you receive the order at home.