Here we answer some of the most common questions from our customers before buying at dfyf.
Do you need more personalized help?
If you have other questions, contact us at info@defloresyfloreros.com
If you have a problem or question that requires immediate assistance, you can click the live chat button with our Customer Service.
If we are not available, we will contact you as soon as possible.
Frequent questions
To make an exchange or a return please contact us by phone +34675905927 or by email info@defloresyfloreros.com
You may exchange any product ordered through the defloresyfloreros.com website within fifteen (15) calendar days from receipt of the order, subject to the following terms and conditions:
Items must be returned in their original condition and complete original packaging, along with any related accessories. It is essential to include the original receipt with your return, or a copy if you are returning part of the order. You will be responsible for proving that the goods have been returned.
Products ordered from the defloresyfloreros.com website that have been customized to your request cannot be exchanged.
In case of a faulty or defective item, the amount will be refunded, including shipping costs, and the cost of returning the goods will also be borne by de flores y floreros SLU.
In case of a refund, it will be made using the same payment method, once the item is received in our warehouse and inspected. The product refund will be processed within a period, from receipt, up to a maximum of 15 business days.
You can consult our return policy Clicking here.
Spain (peninsula) and Portugal
FREE SHIPPING on orders over €89. For other orders, the fee is €5. Your order will be delivered within 24-48 business hours following your purchase on the Peninsula.
Balearic Islands
FREE SHIPPING on orders over €89. For other orders, the fee is €5. Your order will be delivered within 5 business days following your purchase in the Balearic Islands.
€6 shipping. Your order will be delivered within 7 business days following your purchase in the Canary Islands.
International Shipping
European Union
Shipping costs are €6 for the customer. Your order will be delivered within 5 business days
United Kingdom
Shipping costs are €11.90 for the customer. Your order will be delivered within 5 business days
Switzerland
Shipping costs are €11.90 for the customer. Your order will be delivered within 7 business days
United States
Shipping costs are approximately €19.90 and depend on the exchange rate to $ for the customer. Your order will be delivered within the next 5 business days
Rest of the World
Shipping costs are €19.90 for the customer. Your order will be delivered within the next 7 business days
defloresyfloreros.com will make deliveries to a large part of the world.
defloresyfloreros.com will not process any order that contains a P.O. Box as the delivery address
You can pay for your purchases using credit or debit card: MasterCard®, Visa®, 4B® and Maestro® and/or Paypal and/or Deferred Payments. You must enter your number, expiration date, name, and security code (CVV) on the designated page.
If you want to know the delivery status of your order, at the time of shipping, you will receive an email with the tracking number and the transport agency that will deliver it.
This way you can track your order. However, for any incident you can contact us by email at info@defloresyfloreros.com
Defloresyfloreros has taken and implemented security measures to protect all the personal information you provide us, against unauthorized use or access. The bank card numbers will not be stored on the server of the site www.defloresyfloreros.com and for greater security they will be stored on a secure server of a banking institution.
You can freely use the website www.defloresyfloreros.com without providing personal information. However, if you open an account on the website, we will ask you to provide the necessary information to bill you and send your order: name, address, email, etc.
www.defloresyfloreros.com may provide information if it is necessary to identify who intentionally or unintentionally harms or infringes the rights of defloresyfloreros, other users of defloresyfloreros.com, or others harmed by the result of the aforementioned actions.
defloresyfloreros.com may also be required by law to provide personal data in special circumstances for judicial processes.
For more information regarding the defloresyfloreros program for corporate or business gifts, please contact info@defloresyfloreros.com
