Below are frequently asked questions about some common concerns our customers have before purchasing the theme.
If you have other questions, please send them to info@defloresyfloreros.com .
Do you need help?
If you have a problem or question that requires immediate assistance, you can click the button to chat live with a Customer Service representative.
If we are not available, please email us and we will get back to you as soon as possible.
Frequent questions
Defloresyfloreros has taken and implemented security measures to protect all personal information that you provide to us against unauthorized use or access. The bank card numbers will not be saved on the server of the site www.defloresyfloreros.com and for your greater security will be stored on a secure server of a banking institution.
In the “my account” section, click on “have you forgotten your password?” For the security of your account, a new password will be generated by the system and sent to the email address you entered previously. You can change this password by logging back into your account.
You can edit your account information at any time by entering your profile and clicking on “modify my account”. To Cancel your account on defloresyfloreros.com, please contact customer service at info@defloresyfloreros.com
You can freely use the website www.defloresyfloreros.com without providing personal information. In any case, if you open an account on the website, we will ask you to provide us with the necessary information to be able to invoice you and send you your order: name, address, email, etc.
www.defloresyfloreros.com podrá facilitar información en el caso que sea necesario identificar a quién intencionada ó inintencionadamente dañe o infrinja los derechos de defloresyfloreros, de otros usuarios de defloresyfloreros.com u otros perjudicados por el resultado de las acciones anteriormente mencionadas.
defloresyfloreros.com may also be required by law to provide personal data in special circumstances due to judicial processes.
defloresyfloreros.com will deliver to much of the world.
defloresyfloreros.com will not process any order that contains a Post Office Box as a delivery address.
Spain (peninsula) and Portugal
FREE SHIPPING on orders over €55. For the rest of the orders the rate is €5. Your order will be delivered within 24-48 business hours following your purchase in Peninsula.
Balearic Islands
FREE SHIPPING on orders over €55. For the rest of the orders the rate is €5. . Your order will be delivered within 5 business days following your purchase in the Balearic Islands.
€6 shipping. Your order will be delivered within 7 business days following your purchase in the Canary Islands.
International Shipments
European Union
Shipping costs are €6 for the customer. Your order will be delivered within 5 business days
Reino Unido UK
Shipping costs are €11.90 for the customer. Your order will be delivered within 5 business days
Swiss
Shipping costs are €11.90 for the customer. Your order will be delivered within 7 business days
United States of America
Shipping costs are approximately €19.90 and depending on the price it changes to $, for the customer. Your order will be delivered within 5 business days
Rest of the World
Shipping costs are €19.90 for the customer. Your order will be delivered within 7 business days
If you want to know the delivery status of your order, at the time of shipping, you will receive an email with the tracking number and the transport agency that will deliver it.
This way you can track your order. However, for any incident you can contact us by email at info@defloresyfloreros.com
To make a change or a return please contact us at the phone number +34675905927 or via email at info@defloresyfloreros.com
You may change any product ordered through the defloresyfloreros.com website within fifteen (15) calendar days from the date of purchase, subject to the following terms and conditions:
The items must be returned in their original condition and with their complete original packaging, along with any accessories related to them. It is essential to attach the original receipt with your return, or a copy if you are returning part of the order. You will be responsible for proving that the goods have been returned.
The product requested from the defloresyfloreros.com website that has been personalized to your requirement cannot be changed.
In the event of a damaged or defective item, the amount will be refunded, shipping costs included, and the cost of returning the goods will also be assumed by de flores y floreros SLU.
You can check our return policy by clicking here.
You can pay your purchases by bank transfer to the account number: ES78 0049 4882 47 2016011934 or with a credit or debit card: MasterCard®, Visa®, 4B® and Maestro® and/or paypal and/or deferred payments. You must enter your number, validity date, name and security code (CVV) on the page intended for this purpose.
For more information regarding the defloresyfloreros program for corporate or business gifts, please contact info@defloresyfloreros.com
