Seasonal products without discount:
We send the new item and at the time of delivery, the courier collects the item you want to return. No label is necessary.

Last chance products:
Exchange with a cost of €6. The customer assumes the return and DFYF the new shipping. Payment of the cost by bank transfer. We send the new item and at the time of delivery, they collect the exchanged item.

Exchanges available at Almirante 16 or Hermosilla 29, prior coordination with customer service. If there is a price difference, it is adjusted in-store or online as appropriate.

Seasonal products without discount:
The customer sends the item to the provided address. Customs duties are the customer's responsibility. DFYF covers the new shipping if the order exceeds €89.

Last chance products:
The customer sends the certified shipment. Pays customs and €12 for new shipping by bank transfer. Instructions will be provided by customer service.

Seasonal products without discount:
Shipping at customer's expense. Customs + new shipping according to the rate.

Last chance products:
Same process. The customer assumes shipping and additional costs.

Return cost: €9. We will send you the label and it will be deducted from the final refund.

In-store return by appointment. Refund is made after receipt of the item.

The customer sends the certified shipment. Customs duties are the customer's responsibility. Refund by the same payment method.

The customer sends the certified shipment. Customs duties are the customer's responsibility if any. Refund by the same payment method.