Purchase Conditions




On the one hand, the supplier of the products, DE FLORES Y FLOREROS SLU (hereinafter also the provider), with registered office at C/ Almirante 16, 28004 Madrid, (Madrid), NIF B47656236, customer service telephone number 675905927 , and e-mail: info@defloresyfloreros.com , being the owner of the website https://www.defloresyfloreros.com, exposes the contractual document that will govern the contracting of products through the reviewed website.

And on the other hand, the User – Client (hereinafter the User), registered on the website using a username and password, over which he or she has full responsibility for use and custody, being responsible for the veracity of the personal data provided to the user. lender.

BOTH ACCEPT this document, and it implies that the user:

to. You've read, you understand and you're agree with this text.

b. Who is a person of legal age and with sufficient capacity to contract.

c. That assumes all the obligations set forth herein.

d. de flores y floreros SLU puts at your disposal the technical means to identify and correct any errors that may exist in your data. You simply have to access them with your username and password.

and. That you have read and accept these general purchasing conditions from the moment you purchase any product offered.

This document can be printed and stored by Users.

We inform you that the consumer has complaint forms at his disposal. You must request it through the email info@defloresyfloreros.com

The provider makes the email address info@defloresyfloreros.com available to them so they can raise any questions about these conditions.

These conditions will have an indefinite period of validity and will be applicable to all contracts made through the provider's website.

The provider reserves the right to unilaterally modify these General Conditions, without this affecting the goods or promotions that were acquired prior to the modification, in order to improve the products offered. In any case, these general conditions must be consulted before purchasing the products.

It is advisable that you keep a copy of the data contained in the purchased products.

DE FLORES Y FLOREROS SLU is not responsible for any loss of data, files or any damage resulting from a failure of backup by the User of the data contained in the purchased products such as memory cards.

DE FLORES Y FLOREROS SLU is not responsible for the consequences that may result from improper use of the products for sale on the website.

The civil liability of DE FLORES Y FLOREROS SLU for the products supplied is limited to the amount thereof, the user renounces to claim any responsibility from the provider for any reason in any case of dissatisfaction with the products purchased on the website https://www .defloresyfloreros.com , as well as possible failures, slow access or errors in accessing the website, including loss of data or other types of information that may exist on the computer or network of the user accessing the website.

DE FLORES Y FLOREROS SLU is a company specialized in the remote sale of high-quality leather and fabric footwear and accessory products. DE FLORES Y FLOREROS SLU sells its products remotely over the Internet through its website and/or by telephone. DE FLORES Y FLOREROS SLU has the physical store in Madrid (C/ Almirante 16), Santander (C/ arrabal, 18), Valencia ( C/ Jorge Juan, 26) , Bilbao ( Iparraguirre Kalea, 37 ) and Seville ( C/ Muñoz Olive, 10 ) for the sale of products.


2.1 Scope of application: The purpose of this contract is to regulate the contractual purchase-sale relationship born between the provider and the user at the time the user accepts these purchase conditions during the online contracting process by checking the corresponding box. These GTC will apply from the day the order is placed.

The contractual sales relationship involves the delivery, in exchange for a specific price publicly displayed through the website, of a specific product.

2.2 Territory of application: The virtual store of https://www.defloresyfloreros.com is active throughout the world.

2.3 Capacity to contract: In order to place an order you must be of legal age and have the capacity to contract.

2.4 Customer acceptance: Validation of an order through the website https://www.defloresyfloreros.com is carried out by email and also implies automatic acceptance of the GTC. These conditions are available on the website https://www.defloresyfloreros.com or, if you wish and request, we can make them available to you by email.

2.5. Modification of the General Contracting Conditions: DE FLORES Y FLOREROS SLU reserves the right to make changes and/or modifications to these GTC. We advise our clients to review them regularly. In the event that these changes or modifications are introduced after an order has been placed, the conditions in force on the date on which said order was placed will apply.

3. INFORMATION PROVIDED ON THE WEBSITE https://www.defloresyfloreros.com:

3.1 Publication of prices: Exceptionally, the prices of the products shown on our website may be specified incorrectly and show a lower price than the corresponding one. When this happens, and if we have confirmed your order, we will immediately contact you in order to issue a new order confirmation with the correct price. In the event that the corresponding price is higher, you may cancel your order and we will refund any amount you have already paid.

The contents of https://www.defloresyfloreros.com are constantly renewed and updated to offer our clients the most complete and detailed information possible. Due to this, it is possible that the contents may show, on exceptional occasions, provisional information about some products. If the information provided does not correspond to the characteristics of the product, the customer will have the right to cancel their purchase without any cost on their part.



All contractual information present on the website is displayed in Spanish (Castilian) and English and communication with clients and users, as well as the formalization of the contract, will be carried out in this language.


3.3 Availability of the product(s): There may be occasions when it is impossible to supply all products because they are not in stock or available at the time of purchase. In these cases, we will contact you to give you a choice between the following options:

to) choosing an alternative product, with similar characteristics to the product to be replaced;

b) the communication of its availability, in case you prefer to wait for said product to be available in the store again.

If you decline our suggestions, the order related to these products will be canceled and any sum you may have paid for them will be returned to you.


3.4 Right of Cancellation: DE FLORES Y FLOREROS SLU reserves this action (right of cancellation) of the shipment of a specific product that does not comply with the quality requirements imposed on all products of https://www.defloresyfloreros.com. In the event that this lack of quality is detected, the Customer Service of DE FLORES Y FLOREROS SLU will suggest a replacement product and, if the replacement is not to the customer's liking, the cost of said replacement will be refunded. product.



3.5 Orders 24 hours a day, every day of the year: Order reception hours are twelve (12) hours on weekdays (Monday to Friday), although orders made after sixteen (16) hours will not be processed, leaving for the next business day in Madrid. Orders received over the weekend will be processed first thing on the following Monday, or first business day.



In order to access the products offered by the provider, the user must register through the website by creating a user account. To do this, the user must freely and voluntarily provide the personal data that will be required, which will be treated in accordance with the provisions of current regulations on data protection, Regulation (EU) 2016/679 of 27 of April 2016 (RGPD) relating to the protection of natural persons with regard to the processing of personal data and the free circulation of these data, Organic Law 15/1999 of December 13 (LOPD) relating to the protection of personal data and Royal Decree 1720/2007, developing the LOPD, detailed in the Legal Notice and Privacy Policy of this website.

The user will select a username and password, committing to make diligent use of them, and not make them available to third parties, as well as to notify the provider of their loss or theft or of possible access by an unauthorized third party. , so that it proceeds to immediate blocking.

The user may not choose as a username words that are intended to confuse others by identifying the user as an integral member of the provider, as well as profanity, insulting expressions and, in general, contrary to the law or the requirements of morality and good manners.

Once the user account has been created, you are informed that in accordance with the requirements of art. 27 of Law 34/2002 on Information Society Services and Electronic Commerce, the contracting procedure will follow the following steps:

1. Choose the product and size (if necessary) by clicking on it, and it will be automatically added to the “shopping cart”.

2. If you want to add more products, you must select the “Continue shopping” option. If you have added one that you did not want by mistake, you must click on the delete (trash) option from the shopping cart. In the shopping cart you will see the items, quantity, price and total amount (VAT included). Once all the products have been chosen, taxes, charges and discounts will be calculated according to the payment and shipping information entered.

3. Once you have chosen the product(s), you must click on the finish tab to place the order. By clicking on this option, the purchase confirmation will appear (summary of the order placed, your data and the chosen payment method).

4. User registration will be requested to be able to make the purchase (said registration is free), in which a data collection form must be completed (in which you will have to accept the Privacy Policy and the Legal Notice (and link both)). Once this is completed, you will receive an email confirming your registration at the indicated email address. If you are already registered, you can access your data by clicking on the already registered user button.

Please check your email inbox for spam and junk checks and always check that the contact details you provide are correct.

5. Once registered, a observations screen will appear, where you can indicate the delivery time (this will be communicated to the usual transport company, trying to comply with it but not guaranteeing that it can be done); a check box that must be marked since it is the acceptance of these General Contracting Clauses and the Privacy Policy.

6. To finish the process, you must click on the Finish button

In any case, the provider's contracting platform will inform the user, once the contracting procedure is completed, via email regarding all the characteristics, price, methods of transportation, contracting date and delivery estimate of the purchased product.

If there is any type of error in the address indicated or in any other point of the order, you must notify it immediately to the email address info@defloresyfloreros.com that will appear on the website to proceed to correct this error.

If you have any questions, you can contact our Customer Service through any of the methods provided on the website https://www.defloresyfloreros.com .

DE FLORES Y FLOREROS SLU will provide FREE Customer Service through our contact email info@defloresyfloreros.com , if you choose another alternative means of communication, the user is the one who must bear the particular cost of the same.

DE FLORES Y FLOREROS SLU makes telephones available to you in Spain subject to the cost of your telephone operator.


Shipments will be made through the MRW Company or NACEX in the case of peninsula, Correos in shipments to Islands in Spain and in case of international shipping, the companies may vary, which we will inform you via email. Shipping costs will be applied as follows:

The delivery time is usually between 1-3 business days, depending on the destination population and the chosen payment method. This term is understood provided that the availability of the merchandise has been confirmed and full payment of the order has been verified.

The Provider will not assume any responsibility when the delivery of the product or service does not take place, because the data provided by the user is false, inaccurate or incomplete.

The delivery will be considered made when the carrier has made the products available to the user and the user, or his or her delegate, has signed the delivery receipt document.

It is the User's responsibility to verify the products upon receipt and expose all reservations and claims that may be justified in the delivery receipt document.



All prices displayed in the store https://www.defloresyfloreros.com include the VAT in force at the time of purchase. All prices that appear on the website are valid except for typographical errors or end of stock and in any case they will be expressed in the Euro (€) currency. These costs, unless expressly indicated otherwise, do not include shipping costs in the case of an international purchase but are included at the national level (including the Canary Islands. (VALUE ADDED TAX: In accordance with the provisions of Article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of the products or services will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except Canary Islands, Ceuta and Melilla The applicable VAT rate will be the one legally in force at all times depending on the specific article in question.

The payment made to the provider will entail the issuance of an invoice in the name of the registered user. Said invoice/purchase ticket will be automatically sent to the email address provided by the user.

The prices applicable to each product will be those published on the website and applied automatically by the contracting process in the last phase of the contract. The client assumes that, in any case, the economic valuation of some of the products may vary in real time.

In cases of promotions of limited duration, the promotion discount will be applied as long as the order has been registered during the promotion period.

The data recorded by the different payment methods constitute proof of the date on which the financial transactions were made and will be used to determine whether or not said order is subject to promotion.

For any information about the order, the User may contact the PROVIDER's customer service telephone number or via email to the address provided.


Below we detail the available systems:

7.1 Payment by credit or debit card: The user must have a valid credit or debit card (except American Express), where they must specify all the digits of the card number in the corresponding form. The operation is formalized at the time of placing the order. Payments are only accepted with secure cards in which your identity as the cardholder is authenticated according to the method established by your bank, through secure electronic commerce ("Verified by Visa" and "MasterCard SecureCode"). The order cannot be taken into account and will not be processed until the payment has been authorized by your bank or savings bank.

The system called SSL (Secure Sockets Layer) is used, a payment system in a secure environment since it allows the encryption of the information transmitted during the transaction, ensuring its confidentiality.

7.2 Cash on delivery: The cash on delivery payment method is upon delivery of the order, when the transport company delivers the package you will have to have the amount prepared for the aforementioned order to make payment for it, if not, the recipient must go to pick up your order at the Company, as well as after 2 absences from the delivery address. Delivery of orders will only be made to the address provided by the customer when placing the order. This payment method carries a surcharge of 3% of the PVP + VAT of said 3% that the client assumes and corresponds to the processing costs charged by the transport agency.

7.3 Payment by transfer or account deposit: At the time of completing the order, the user will receive instructions with the account number to pay for the order. It is essential that the assigned order number and the user's name be clearly indicated on the transfer order. In order to confirm the order, it will be necessary to place it within a period of 2 days, otherwise it will be canceled in our system.

7.4 PayPal or other platforms (bitcoin): Once the purchase is completed, if you choose this payment method, you will be redirected to the official PayPal website where you can make the payment. Once payment has been made correctly, your order will be finalized and an email will be sent with a summary of your purchase. By pressing the “Return to website” button you will return to the website to view the order and be able to print it. PayPal has its own privacy policies and DE FLORES Y FLOREROS SLU has no responsibility for them.



8.1 Shipping Address: Delivery of orders will be made to the delivery address freely designated by the user. In this way, the provider does not assume any responsibility for when the delivery of the product does not take place as a result of the data provided by the user being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the control of the company. shipments, assigned for this purpose, as is the absence of the recipient.

The order delivery time will be during normal working hours (8 a.m. to 7 p.m.)

Without prejudice to the foregoing, the provider has adopted the measures required of a diligent merchant so that delivery can be made within the agreed time, so no liability may be attributed against the provider.

Shipments are made worldwide.

DE FLORES Y FLOREROS SLU will use all the means at its disposal to ensure that your order is delivered within the period indicated on our website on the date of issuance of the order confirmation.

8.2 Delivery times: correspond to those established in the details of each product. In the case of products not available at the time of purchase, our Customer Service may provide you with availability information and a delivery time.

If you have ordered several products in the same order, please note that they may have different availability dates, in which case you could receive them on different dates. Please note that if any of the references are not available at the time of shipment, you have the right to cancel the order at any time before it is shipped by contacting our Customer Service through the following address. email: info@defloresyfloreros.com indicating the order number.

8.3 Shipping confirmation: At the time of delivery of the order to our carrier, we will send you shipping confirmation to the email address you provided when placing the order. In the shipping confirmation we will indicate the corresponding tracking number so that you can track it through our carrier's website.

8.4 Damage on delivery: The products are delivered in secure packaging. If at the time of delivery it is visible and clear, without the need to manipulate the shipping packaging or the product itself, that a product has defects caused by damage caused by transport or if, in the same way, a error in the merchandise received, the customer must detail this fact in the receipt that he signs to the carrier and immediately contact our Customer Service line 645954547 or the email info@defloresyfloreros.com within 24 hours of receipt, in order to urge the return of the affected product or products and replace them with another one in optimal conditions.

A proof of delivery without any signs of damage is equivalent to a product with the packaging in perfect condition. Likewise, if damage is detected in the product once the package is opened and the packaging is in perfect condition, the customer has 24 hours from receipt to contact our Customer Service line 645954547 or email info@defloresyfloreros.com. After 24 hours of delivery, claims for damage to the product will not be accepted.



9.1 Right of withdrawal: the return period is 15 days from the date of purchase, (art. 71 Law 3/2014, of March 27). If you are not satisfied with the product or any of the products in your order, you may exercise your right of withdrawal by sending an email to info@defloresyfloreros.com, with your order number to obtain payment for your item(s) of the same. way he paid for it.

The return costs will be assumed by:

1.- seasonal or timeless items: exchange costs (first shipment) will be borne by DE FLORES Y FLOREROS SLU as long as the order amount exceeds €55. (except shipments to the Canary Islands, the Balearic Islands and abroad, where the return costs are the responsibility of the customer and the costs of the new shipment are the responsibility of DE FLORES Y VALS)

2.- If after a first change (in current campaign and/or timeless items), the customer would like to make a second change, the costs of new shipping and return are the responsibility of the CUSTOMER.

3.- For promotion, sale and/or outlet orders, the return costs are borne by the CUSTOMER, and the new shipping costs are borne by DE FLORES Y FLOREROS SLU, as long as the new order exceeds €55. If not, the customer will also have to bear the costs of the new shipment.

3.- If after the first change (of a sale and/or outlet item), the customer wants to make a second change, the return and new shipping costs are the responsibility of the CUSTOMER.

The product must be returned in its original packaging and in perfect condition.

If necessary, we will provide you with instructions for the return procedure. You must send it to us via email info@defloresyfloreros.com. After this period, you may only request a return or exchange of the product(s) for technical reasons subject to the warranty of said product(s).

You must return the product with all the elements with which it was delivered, without damage or signs of wear of any kind, and that does not denote improper use of the good or different from its own nature to the address that we have provided.

It is mandatory to return it in its original packaging, if this is not possible, the product will not be accepted for return. The customer will be responsible for the packaging and protection of the product(s) sent.

As long as the products are returned within 15 days from the date of purchase, without damage or signs of wear and in compliance with the requirements established in this section, we will issue you a purchase voucher with no expiration date for your use.



10.1 Refund of shipping costs: in the case of a shipment made in the peninsula, it can only be returned through our transport agency and through our email info@defloresyfloreros.com

10.2 Refund for returns: In the case of returns, the refund of the amounts paid will be made through the payment method used in the purchase. DE FLORES Y FLOREROS SLU will not refund the amount or resend any merchandise until the receipt and condition of the packaging and accessories of the product being returned or exchanged has been verified in our warehouse.

10.3 Refund Period: the refund will be made within a period of 15 business days from receipt and verification of the conditions of receipt of the shipment. The maximum period to make the established payment is one month. To proceed with the refund, it will be made in the same payment method that the purchase was made. If it was made through transfer, you must give us the following information:

- Order number

- IBAN + 20 digits of your bank account.

10.4 DE FLORES Y FLOREROS SLU declines the refund of the amounts if:

- the products are used or damaged, or their use has exceeded their nature.

- the products are missing some element.

-The products do not come with their original packaging


11.1 Warranty: All products offered through the website are completely original.

All products have a warranty period of 2 years, in accordance with the criteria and conditions described in Law 3/2014, of March 27, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, except in exceptional cases in which it may be of different duration.

In the event that the Law on Sales Guarantees of Consumer Goods (23/2003, of July 10) establishes that the product must be sent to the DE FLORES Y FLOREROS SLU to manage said guarantee, The team of DE FLORES Y FLOREROS SLU will tell you how to proceed via email or phone call. 

1. Unless proven otherwise, it will be understood that the products comply with the contract as long as they meet all the requirements expressed below, unless due to the circumstances of the case any of them are not applicable:

a) They conform to the description made by DE FLORES Y FLOREROS SLU .

b) They are suitable for the uses to which products of the same type are ordinarily intended.

c) Are suitable for any special use required by the client when it has been brought to the attention of DE FLORES Y FLOREROS SLU at the time of conclusion of the contract, provided that the latter has admitted that the product is suitable for this use.

d) They present the usual quality and performance of a product of the same type that the customer can reasonably expect, taking into account its nature and, where appropriate, the descriptions of the specific characteristics of the products made by DE FLORES Y FLOREROS SLU .

and) DE FLORES Y FLOREROS SLU describes the details, technical characteristics and photographs of the products provided by their manufacturer, so that it is not bound by these public statements.

2. Liability will not apply for lack of conformity that the User knows or could not have ignored at the time of the conclusion of the contract or that have their origin in materials supplied by the User.

11.2 Defective products: In case of defective product, DE FLORES Y FLOREROS SLU must proceed with the repair, replacement or termination of the contract (as applicable), procedures that will be free of charge for the user. DE FLORES Y FLOREROS SLU responsible for any lack of conformity that appears within a period of two years from delivery, as long as it informs DE FLORES Y FLOREROS SLU of the lack of conformity within a period of two months from when he became aware of it.

11.3 Cases of warranty cancellation: The guarantee does not apply in the following cases:

- Deterioration created by adaptations, adjustments or modifications made to a product without written agreement with the manufacturer.

- Breakdowns and deterioration of accessories.

- Deterioration created by misuse of the product, inappropriate use, failure to comply with the instructions for use regarding its use and maintenance or improper installation,

- Damage generated by unaccredited persons or the user.

- Damage caused by accidents, lightning, floods, fires or any other cause that is not the responsibility of the manufacturer,

- Damage caused by continued use/wear of the same

- If the model shows any modification,

- Products already repaired by Repair Services outside of DE FLORES Y FLOREROS SLU .

11.4 Replacement of an irreparable product: In the event that the product is considered irreparable or the cost of the repair is disproportionate to its value, it will be replaced with another product exactly the same. If the latter is not possible, we will offer you a product with identical or superior characteristics.

The replacement of your product will conclude your sales contract and warranty extensions if any, since when purchasing your new product you will benefit from a new contract as it is a new purchase.


In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online conflicts between the USER and the PROVIDER, without the need to resort to the courts of law, through the intervention of a third, called Dispute resolution body , which acts as an intermediary between both. This body is neutral and will dialogue with both parties to reach an agreement, and may finally suggest and/or impose a solution to the conflict. Link to the ODR platform: http://ec.europa.eu/consumers/odr/


If any clause included in these General Conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only said provision or the part thereof that is null or ineffective, the General Conditions subsisting in everything else, such provision, or the part thereof that is affected, being considered not in place.


These conditions will be governed or interpreted in accordance with Spanish legislation in that which is not expressly established. The provider and the user agree to submit any controversy that may arise from the provision of the products or services that are the subject of these Conditions, to the Courts and Tribunals of the domicile of the provider (if a legal entity) or the user (if a natural person). .

In the event that the user resides outside of Spain, the provider and the user expressly renounce any other forum, submitting to the Courts and Tribunals of the city of Madrid (Spain).


Your comments and suggestions will be welcomed. We ask you to send us such comments and suggestions through the email info@defloresyfloreros.com

In addition, we have official complaint forms available to consumers and users. You can request them by calling the Customer Service telephone number 675905927 or through our email info@defloresyfloreros.com


For the attention of:


NIF: B47656236

Address: C/ almirante 16, 28004 Madrid, (Madrid)

Telephone: 645954547

Email: info@defloresyfloreros.com

Details of the good/benefit to be withdrawn:

Order/invoice number: ______________________________________________

Order/invoice date: ___________________________________________

Date of receipt of the product/service: ___________________________

Product/service description: __________________________________



Consumer/user data:

Name: __________________________________________

NIF: ______________________________________________

Home: _________________________________________