CS FAQ

Can I safely navigate the defloresyfloreros.com page?


Defloresyfloreros has taken and implemented security measures to protect all personal information that you provide us against unauthorized use or access. The bank card numbers will not be saved on the server of the site www.defloresyfloreros.com and for your
greater security will be stored on a secure server of a banking institution.

How can I log in if I have lost my password?


In the “my account” section, click on “have you forgotten your password?” For the security of your account, a new password will be generated by the system and sent to the email address you entered previously. You can change this password by logging back into your account.

How can I modify or delete my account on defloresyfloreros.com?


You can edit your account information at any time by entering your profile and clicking on “modify my account”. To Cancel your account on defloresyfloreros.com, please contact customer service at info@defloresyfloreros.com

What is the confidentiality policy?


You can freely use the website www.defloresyfloreros.com without providing personal information. In any case, if you open an account on the website, we will ask you to provide us with the necessary information to be able to invoice you and send you your order: name, address, email, etc.

www.defloresyfloreros.com may provide information in the event that it is necessary to identify who intentionally or unintentionally damages or infringes the rights of defloresyfloreros, other users of defloresyfloreros.com or others harmed by the result of the aforementioned actions.

defloresyfloreros.com may also be required by law to provide personal data in special circumstances due to judicial processes.

What delivery area does defloresyfloreros.com have?

defloresyfloreros.com will deliver to much of the world.

defloresyfloreros.com will not process any order that contains a Post Office Box as a delivery address.

What are the shipping costs and times?


Spain (peninsula)

FREE SHIPPING. Your order will be delivered within 24-48 business hours following your purchase in Peninsula.

Balearic Islands

FREE SHIPPING. Your order will be delivered within 5 business days following your purchase in the Balearic Islands.

Canary Islands

FREE SHIPPING. Your order will be delivered within 7 business days following your purchase in the Canary Islands.

International deliveries

Europe (UK, Ireland, France, Italy, Denmark, Portugal…)

Shipping costs are €24 for the customer. Your order will be delivered within 7 business days

North America and Canada

Shipping costs are €28 for the customer. Your order will be delivered within 30 business days

Australia and China

Shipping costs are €47 for the customer. Your order will be delivered within 30 business days.

Saudi Arabia, Arab Emirates, Egypt, Kuwait, Qatar…

Shipping costs are €50 for the customer. Your order will be delivered within 30 business days

South America

Shipping costs are €49 for the customer. Your order will be delivered within 7 business days

How to track the status of my order?

If you want to know the delivery status of your order, at the time of shipping, you will receive an email with the tracking number and the transport agency that will deliver it.

This way you can track your order. However, for any incident you can contact us by email at info@defloresyfloreros.com

How can I return or exchange an item purchased at defloresyfloreros.com?

You may change any product ordered through the defloresyfloreros.com website within fifteen (15) calendar days from the date of purchase, subject to the following terms and conditions:

The items must be returned in their original condition and with their complete original packaging, along with any accessories related to them. It is essential to enclose the original receipt with your return, or a copy if you are returning part of the order.
You will be responsible for proving that the goods have been returned.

The product requested from the defloresyfloreros.com website that has been personalized to your requirement cannot be changed.

In the case of a damaged or defective item, the amount will be refunded, shipping costs included, and the cost of returning the goods will also be assumed by de flores y floreros SLU.

If the item is in perfect condition, the amount will be refunded in the same way in which the purchase was made.

How should I make a return?

You must contact us through info@defloresyfloreros.com with the return information.

For both new season and last chance items, the cost will be €9 for the customer.

What if it is a change?

You must contact us through info@defloresyfloreros.com with the change request.

What is the cost of it?

- If it is a new collection item, the first size or model change is free for the customer (if there is a difference in amount, it must be paid via bank transfer)

If there is a second change of the same size or model order, the shipping and collection costs will be the responsibility of the customer (€6).

- If it is a sale item, last chance or promotion, the cost of the change is €6 for the customer.

The procedure is as follows: the courier delivers the new model/size and you must give him the one you want to return. Put it in a bag, whatever you want, so that the box is not sealed.

- If the order amount is less than €55, even if it is a New Collection, the cost of shipping the pair to be returned will be borne by the customer, and the shipping of the new pair will be borne by floresyfloreros SLU.

And if there is a price difference?

- if the amount of the product(s) chosen instead of the returned Product(s) has a value greater than the amount of said returned Product(s), you must pay the difference in price, in accordance with these Terms and Conditions of Sale.

- if the amount of the product(s) chosen instead of the returned Product(s) had a lower value than the amount of said returned Product(s), the price difference would be refunded by de flores y vases SL in the same way they were purchased.

And if the shipment is to islands or abroad?

If it is to islands:

- seasonal item: the return is the responsibility of the customer and the new shipment is the responsibility of de flores y floreros SLU

- last chance or promotional item: both the return and the new shipment are the responsibility of the customer.

If it is a shipment abroad:

Whether it is a new season or a last chance, the return and new shipment is the responsibility of the customer.

In the event of an exchange or refund, the costs incurred in sending you any replacement goods will be reimbursed if you justify that the return of the goods is due to not conforming to the order (for example, reference error, damaged goods, etc.) .

De flores y floreros SLU will not be responsible for shipping to the wrong address or delay in shipping any item that you wish to return to the defloresyfloreros.com website.

What payment methods does defloresyfloreros.com accept?


You can pay your purchases by bank transfer to the account number:
ES78 0049 4882 47 2016011934 or with a credit or debit card: MasterCard®, Visa®, 4B® and Maestro® and/or paypal and/or deferred payments. You must enter your number, validity date, name and security code (CVV) on the page intended for this purpose.

How to buy corporate gifts at defloresyfloreros.com?


For more information regarding the defloresyfloreros program for corporate or business gifts, please contact info@defloresyfloreros.com