Return policy

RETURNS-EXCHANGE-REFUNDS

Exchanges/returns are allowed 15 calendar days from the purchase of the product requested through the defloresyfloreros.com website , subject to the following terms and conditions:

The items must be returned in their original condition and with their complete original packaging, along with any accessories related to them. It is essential to enclose the original receipt with your return, or a copy if you are returning part of the order.
You will be responsible for proving that the goods have been returned.

The product requested from the defloresyfloreros.com website that has been personalized to your requirement cannot be changed.

In the case of a damaged or defective item, the amount will be refunded, shipping costs included, and the cost of returning the goods will also be assumed by defloresyfloreros SLU.

If the item is in perfect condition, the amount will be returned in the same way it was paid.

You may change any product ordered through the defloresyfloreros.com website within fifteen (15) calendar days from the date of purchase, subject to the following terms and conditions:

The items must be returned in their original condition and with their complete original packaging, along with any accessories related to them. It is essential to enclose the original receipt with your return, or a copy if you are returning part of the order.
You will be responsible for proving that the goods have been returned.

The product requested from the defloresyfloreros.com website that has been personalized to your requirement cannot be changed.

In the case of a damaged or defective item, the amount will be refunded, shipping costs included, and the cost of returning the goods will also be assumed by de flores y floreros SLU.

If the item is in perfect condition, the amount will be refunded in the same way in which the purchase was made.

How should I make a return?

You must contact us through info@defloresyfloreros.com with the return information.

For both new season and last chance items, the cost will be €9 for the customer.

What if it is a change?

You must contact us through info@defloresyfloreros.com with the change request.

What is the cost of it?

- If it is a new collection item, the first size or model change is free for the customer (if there is a difference in amount, it must be paid via bank transfer)

If there is a second change of the same size or model order, the shipping and collection costs will be the responsibility of the customer (€6).

- If it is a sale item, last chance or promotion, the cost of the change is €6 for the customer.

The procedure is as follows: the courier delivers the new model/size and you must give him the one you want to return. Put it in a bag, whatever you want, so that the box is not sealed.

- If the order amount is less than €55, even if it is a New Collection, the cost of shipping the pair to be returned will be the responsibility of the customer, and the shipping of the new pair will be borne by floresyfloreros SLU.

And if there is a price difference?

- if the amount of the product(s) chosen instead of the returned Product(s) has a value greater than the amount of said returned Product(s), you must pay the difference in price, in accordance with these Terms and Conditions of Sale.

- if the amount of the product(s) chosen instead of the returned Product(s) had a lower value than the amount of said returned Product(s), the price difference would be refunded by de flores y vases SL in the same way they were purchased.

And if the shipment is to islands or abroad?

If it is to islands:

- seasonal item: the return is the responsibility of the customer and the new shipment is the responsibility of de flores y floreros SLU

- last chance or promotional item: both the return and the new shipment are the responsibility of the customer.

If it is a shipment abroad:

Whether it is a new season or a last chance, the return and new shipment is the responsibility of the customer.

In the event of an exchange or refund, the costs incurred in sending you any replacement goods will be reimbursed if you justify that the return of the goods is due to not conforming to the order (for example, reference error, damaged goods, etc.). .

De flores y floreros SLU will not be responsible for shipping to the wrong address or delay in shipping any item that you wish to return to the defloresyfloreros.com website.

De flores y floreros SLU will not be responsible for shipping to the wrong address or delay in shipping any item that you wish to return to the defloresyfloreros.com website.