Tourmalino Trufa Ballerina (includes wool and leather insole)

INSTRUCTIONS FOR EXCHANGES AND RETURNS

What is the maximum period for exchanges and returns?
The maximum period to exchange or return your purchase is 15 days from the purchase date.

What are the requirements for exchanges and returns?
Do not exceed the maximum period of 15 days from the date of receipt. On the occasion of the Christmas campaign we extend the period for exchanges and returns, purchases made from the end of November are extended until the beginning of January (All this will be indicated as the date approaches)

The product must be returned with the box and its contents in perfect condition. In the event that the shoe box is used as a shipping box, suffering damage for this reason, the cost of the box will be deducted from the return amount. Exchanges and returns of custom-made items are not allowed.

All returns made from the national territory (with the exception of the Canary Islands, Ceuta and Melilla) must be collected by our transport agency.

The cost of shipping under these conditions has a cost of €9 for the customer.

In the case of the Canary Islands, Ceuta, Melilla and Abroad, the client will be responsible for its return.

How can I make a return? You must send us an email requesting it to info@defloresyfloreros.
Customer service will help you manage it.

How can I make a change and what does it cost? You must send us an email requesting it to info@defloresyfloreros.
Customer service will help you manage it.
It is very simple, since at the time of delivery the collection is made at the same time.
In the case of items without a discount, the exchange is FREE and in the case of a discount, the cost is €6 for the customer.

When and how will I receive my refund amount? You will receive the amount through the same payment method used in your purchase in a maximum estimated time of 15 days from confirmation of acceptance of the return, depending on your bank.
Once an exchange has been made, can I return the new item?
Yes, within 15 days from the date you receive the new item.

What items do not allow exchanges and returns?
Exchanges and returns of special items are not allowed.

Can I return or exchange a pre-sale item? What is the deadline?
Pre-sale orders accept changes or returns. The period is 15 days from when you receive the order at home.