We will not ship from August 13 to 16 inclusive.
Comfortable and elegant. The perfect shoe to elevate your outfits and dance until the stars come out.
DATASHEET
2.5 cm heel Ballerina lined in nappa leather. Velvet base engraved with star motifs. Button closure. Made in Spain. All our models have a 1.5cm internal wedge. 100% leather interior. Leather sole. Exclusive model from defloresyfloreros, designed and manufactured in Spain.
Shipping for purchases under €55 is €5
• BALEARIC ISLANDS AND PORTUGAL: It has a period of 48-72 business hours (Monday to Friday). Shipping cost is free with a purchase over €55.INSTRUCTIONS FOR EXCHANGES AND RETURNS
What is the maximum period for exchanges and returns?
The maximum period to exchange or return your purchase is 15 days from the purchase date.
What are the requirements for exchanges and returns?
Do not exceed the maximum period of 15 days from the date of receipt.
On the occasion of the Christmas campaign we extend the period for exchanges and returns, purchases made from the end of November are extended until the beginning of January (All this will be indicated as the date approaches)
The product must be returned with the box and its contents in perfect condition. In the event that the shoe box is used as a shipping box, suffering damage for this reason, the cost of the box will be deducted from the return amount. Exchanges and returns of custom-made items are not allowed.
All returns made from the national territory (with the exception of the Canary Islands, Ceuta and Melilla) must be collected by our transport agency.
The cost of shipping under these conditions has a cost of €9 for the customer.
In the case of the Canary Islands, Ceuta, Melilla and Abroad, the client will be responsible for its return.
How can I make a return?
You must send us an email requesting it to info@defloresyfloreros.
Customer service will help you manage it.
How can I make a change and what does it cost?
You must send us an email requesting it to info@defloresyfloreros.
Customer service will help you manage it.
It is very simple, since at the time of delivery the collection is made at the same time.
In the case of items without a discount, the exchange is FREE and in the case of a discount, the cost is €6 for the customer.
When and how will I receive my refund amount?
You will receive the amount through the same payment method used in your purchase in a maximum estimated time of 15 days from confirmation of acceptance of the return, depending on your bank.
Once an exchange has been made, can I return the new item?
Yes, within 15 days from the date you receive the new item.
What items do not allow exchanges and returns?
Exchanges and returns of special items are not allowed.
Can I return or exchange a pre-sale item? What is the deadline?
Pre-sale orders accept changes or returns. The period is 15 days from when you receive the order at home.
Ya me parecian bonitos,pero al tenerlos en las manos ,son mucho mas bonitos y originales ,me han encantado ,suaves flexibles ,comodos muy comodos .Son geniales
Mil gracias por poner en valor el trabajo artesanal de nuestros modelos! Disfrútalos mucho 😍
Me encantan, ahora las sandalias que me he comprado este verano, cangrejeras y modelo tabarca la calidad deja mucho que desear. Ambos casos tengo que llevarlo al zapatero, se ha despegado la suela (modelo tabarca) y unas tiras de las cangrejeras también.
Muchas gracias por elegir dfyf, Celia! Lamentamos las molestias. Desde nuestro servicio de atención al cliente, puedes avisarnos cuando haya algún desperfecto en tu modelo para poder enviarlo a reparar. Quedamos atentas para ayudarte en lo que necesites. Feliz día!
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